To make an appointment

  1. All our customers have the option to make an appointment by phone 5889920 of by sending a text via WhatsApp at 5633716. Take note that this appointment reserves a space in our schedule exclusively for you.
  2. The date and time of your appointment is upon availability of our therapists. Only real urgent cases, with prior approval, are given exceptions.
  3. All our customers receive a reminder at least 48 hours prior to their appointment with date and time, price and payment methods, and the cancellation policy.

Cancelling your appointment

  1. All customers have the opportunity to make changes or cancel between 24 and 48 hours (1 to 2 days) prior to the date and time of their appointment.
  2. This is done free of charge by calling our office at 5889920 or through Whatsapp at 5633716.

Late cancellations or no-shows

  1. A cancellation is considered late when this is done within less than 24 hours prior to your originally scheduled appointment.
  2. An appointment is considered No Show when a customer fails to show up for his/her appointment, without prior cancellation.
  3. In both cases, whether it be a late cancellation or a customer doesn't show up, we will charge a US$50,- rebooking fee.
  4. A new appointment will be scheduled, upon availability, after the rebooking fee has been paid.
  5. In the case of a real emergency, this rebooking fee will be waived with management's approval.
  6. In the case of a cancellation from our end for one reason or another, the rebooking fee is also waived. A new appointment will be scheduled, upon availability.

Running late

  1. If and when you are 10 minutes (or more) late, chances are that we are no longer able to accomodate you in our schedule. In this case, the rebooking fee of US$50 is applied.
  2. A new appointment is scheduled, upon availability, after the rebooking fee has been paid.

Questions?

Contact us at our office for any related questions to our cancellation policy.